Terms of Service

1. Service Description

Handled is an AI-powered review management platform that aggregates customer reviews from Google Business Profile, Yelp, and Facebook into a single dashboard. The service uses artificial intelligence to draft review responses in your business's brand voice, which you may edit and publish back to the originating platform.

2. Account Responsibilities

• You must provide accurate and complete information when creating your account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorised use of your account.
• You must have the authority to connect third-party business accounts (Google, Yelp, Facebook) that you link to Handled.

3. Subscription and Billing

• Signing up is free. The free plan includes connecting your review platforms, the unified review feed, analytics, and the weekly digest email. A paid subscription is required for AI response drafting, publishing replies, review collection links, and embeddable widgets. Plans are billed monthly in EUR:
  • Solo Location: €49/month (1 business, all platforms)
  • Multi Location: €119/month (up to 3 businesses)
  • Agency: €199/month (up to 10 businesses, VIP support)
• Payments are processed securely through Stripe. You authorise us to charge your chosen payment method on a recurring monthly basis.
• You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No partial refunds are provided for unused time within a billing cycle.
• We reserve the right to change pricing with 30 days' advance notice by email.

4. Acceptable Use

You agree not to:

• Use the service to generate fraudulent, misleading, or deceptive review responses.
• Violate the terms of service of any connected platform (Google, Yelp, Facebook).
• Attempt to circumvent rate limits, access controls, or other security measures.
• Use the service to harass, abuse, or harm others.
• Reverse-engineer, decompile, or disassemble any part of the service.
• Share your account credentials with third parties or allow others to access your account.
• Use the service in any way that violates applicable laws or regulations.

5. AI-Generated Content

Handled uses artificial intelligence to generate draft review responses. These drafts are suggestions only and are presented for your review and editing before publication. You are solely responsible for the content of any response you choose to publish. We do not guarantee the accuracy, appropriateness, or completeness of AI-generated content.

6. Intellectual Property

The Handled service, including its software, design, and documentation, is the intellectual property of Soluxe Agency. You retain ownership of your business data, review content, and any responses you create or edit using the service.

7. Limitation of Liability

To the maximum extent permitted by law, Soluxe Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of the service. Our total aggregate liability for any claims arising from or related to the service shall not exceed the amount you have paid us in the 12 months preceding the claim. Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

8. Service Availability

We strive to maintain high availability of the service but do not guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage arising from service interruptions.

9. Termination

• You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.
• We may suspend or terminate your account if you breach these Terms, engage in prohibited conduct, or fail to pay subscription fees.
• Upon termination, your right to use the service ceases immediately. Your data will be retained for 30 days to allow for reactivation, after which it will be permanently deleted.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malta. Any disputes arising from these Terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of Malta.